Effective Date: February 20, 2018
Information We Collect and How We Use It
Information You Provide
HOY may collect any content, record, or electronic communication of any kind that you send or provide to us. If you submit a form to contact us or otherwise sign up for our newsletter we will use the email and other information you provide to provide you with the services and information that you request. We do not sell, rent or loan your information, except as otherwise expressly set forth below. However, we will share you information as set forth below.
If you sign up to receive our newsletter, or otherwise opt in to receive marketing from us, HOY may use your email address and other information collected through this Website to send you promotional communications that we believe may be of interest to you.
To Opt-Out Of Future Communications
You have the opportunity to opt-out of receiving such promotional communications from us at any time. You may opt out of receiving such communications, or request to be removed from our newsletter list, by following the instructions in the emails that you receive.
HOY may log IP addresses for system administration and security purposes. IP addresses will not be used to track a user's session. This information helps us determine how often different areas of the Website are visited as well as any potential security threats. HOY does not link IP addresses to any information that is personally identifiable.
Like many websites, our Website uses Google Analytics to collect information about your use of our Website. This information consists of information that your web browser automatically sends to Google, such as the web address of the page that you visit. Google may also set cookies or read preexisting cookies. This information is stored on Google´s servers. Google uses this information to provide us with reports about traffic to our Website and your visit to our Website (such as the domain from which you access the Internet, the web address of the website from which you linked to our Website, the time and date of your visit the web pages that you view and click through). We will use this data to improve our Website structure and content.
In addition, by choosing to use any third party social media platform or choosing to share content or communications with any social media platform, you allow us to share information with the designated social media platform. HOY cannot control any policies or terms of such third party platform. As a result, we cannot be responsible for any use of your information or content by a third party platform, which you use at your own risk.
How We Share Your Information
We may share information about you with third parties as follows:
- Aggregate Information: We may share user information in the aggregate with third parties advertisers and content distributors for our own marketing purposes. For example, we may disclose the number of users that use the Website, how they use the Website and basic non-personal demographic data. We will not share to third parties your personal information in a manner that identifies you for any direct marketing purposes by such third parties nor sell information that could be used to identify you as an individual.
- Investigations: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protect our rights, reputation, property, or that of our users, affiliates, or the public.
- Our Suppliers: We contract with a number of service providers and vendors that will have access to your information as necessary to provide the Website and the communications and information you request. These service providers and vendors consist of our third party marketing and ad agencies, our information technology vendors, and our customer service call center vendors. Information shared may include but is not limited to your personally identifiable information, the analytics tools discussed above and other analytic tools used to report information to us should we experience technical issues with the Website or for various other purposes related to providing the Website.
- Required or Legal Disclosures: HOY also reserves the right to use and share your information in the event HOY believes doing so is necessary to operate the Website or where such disclosure may be required by law, or to protect HOY's right or the rights of others.
Access by Children
The Website is not directed toward children under 13 years of age and HOY does not knowingly collect or use information from children under 13 through the Website.
We assume our website is used by adults or minors supervised by a parent or guardian. We respect the privacy of parents and children and are committed to complying with the Children's Online Privacy Protection Act ("COPPA"). On those areas of our Site that ask for age, we do not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where we believe that such collection is permitted under COPPA.
We may ask prospective users to provide their age during the registration process and on other areas of our Site. If a user indicates that he or she is under the age of 18 then all personal data collected during the registration process is automatically deleted except that we may retain and use limited information, such as the child's email address, for a limited period of time, in those cases where we believe that the collection and use of such information is permitted under COPPA.
If a parent believes that his or her child has provided us with personal information, he or she can contact us via email or postal mail as listed below. We will promptly delete the information upon learning that it relates to a child under the age of 13.
We believe that parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other personal information without parental permission.
Do Not Track
We may automatically collect cookies and other non-personally identifying information when you visit this Website. Due to this automatic collection, we do not currently honor "do not track" signals.
We work hard to protect HOY and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. We maintain industry standard security measures to protect sensitive data. We limit access to personally identifiable information about you to our employees and third-party agents, who we reasonably believe need to have access to your information to provide you with the information or services you request from HOY. The Website has security measures in place to help protect against the loss, misuse and alteration of the information under our control. While we cannot guarantee that loss, misuse or alteration to data will not occur, HOY uses industry standards, such as Secure Socket Layers ("SSL") technology, to help safeguard against such occurrences. We also conduct periodic security audits of the Website. In certain areas, the information passed between your browser and our system is encrypted with SSL technology to create a protected connection between you and our Website to ensure confidentiality. In the event that a breach in our security systems occurs and there is a possibility that an unauthorized person acquires your personal information, HOY will notify you of such a breach to the extent required under applicable law.
Access to Your Personal Information
If you wish to have access to your personal information in our records, please contact us with your request by email or mail through the contact information listed below. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information by contacting us through the contact information listed below.
The Website may link to, or be linked to, other websites not maintained by or related to HOY, such as plan sponsors, participating pharmacies, other business partners or organizations providing further educational information. HOY is not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.
Via Mail at:
Hoy Health, LLC
54 Tedwall Court
Greer SC 29650 Attention: Compliance Department
Via E-Mail at: [email protected]
A Customer Care Representative will take note of your question or concern and forward it promptly to the appropriate party.